Refund Policy – Frist Database
At Frist Database, we value our customers and want to ensure a smooth experience when purchasing our digital products, including mobile phone number lists and databases. Please read our refund policy carefully before making any purchase.
1. Digital Products
Since all our products are digital in nature (mobile number lists, email lists, databases, etc.), once the files are delivered/downloaded, they cannot be returned. Therefore, we generally do not offer refunds after a successful purchase.
2. Eligibility for Refund
A refund may only be considered under the following conditions:
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If you receive the wrong product that does not match your order.
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If the product is completely inaccessible or corrupt and our support team is unable to provide a working version.
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If payment was made by mistake for the same product multiple times.
3. Non-Refundable Cases
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Change of mind after purchase.
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Incorrect selection of country/product by the customer.
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Partial dissatisfaction based on campaign performance (since results depend on how data is used).
4. Support & Assistance
If you face any issue with your purchase, please contact our support team at:
📧 support@fristdatabase.com
We will review your request and respond within 48 hours.
5. Agreement
By purchasing from Frist Database, you acknowledge and agree to this refund policy.