For an optimal result, the purchased by your company speech recognition and analytics solution has to be easily integrable with your existing IT infrastructure. Ask your vendor whether he will be able to customize the solution for you.
A fully integrated software enables a rich user
experience and helps to prevent the alternations iran telegram data between several different interfaces, such as the one of the speech analytics tool and the telephony setup in your office.
Even after the system has already been deployed, there might arise a need to change some settings. For example, if you wish to expand the system’s dictionary by adding business-specific terms or tune it to allow the recognition of new languages and geography-based accents.
Thinking ahead, ask your provider already at the purchase stage whether it will be possible to improve the system performance for you in the future or whether this can be done at the user level.
Speech-to-text transcription and analytics solutions are undoubtedly taking over the digital world. They open up new horizons for companies, enabling them to dig into the massive data array accumulated by their front offices and to extract the insights invaluable for performance management and continuous growth of their businesses.
According to the research undertaken
by Opus, 247 out of 500 decision-makers (49%) have adopted speech analytics tools in their organizations. Approximately 83% of these use specialized tools to track competitors’ respondents achieved the initially estimated ROI within 12 months, with 1/3 receiving the expected payback in as short as 6 months.
Gaining Control of Customer Engagements
What if every customer could deal with your single most effective sales or service person?
In this blog post, we have attempted to guide you through the difficult process of choosing the right speech recognition and analytics solution for your business. The provided list of questions, which have to be answered at the outset of this process, aub directory is by no means exhaustive.
We are however convinced that they constitute a great starting point and will enable you to find a speech-to-text transcription and call analytics solution perfectly matching your company’s needs.