This is a bit of a surprise! even if it was partly expected. Salt and Sunrise (UPC) were ranked as second and third internet operators ahead of iWay! which is often very expensive. To find Swisscom! you have to go down the ranking of the Swiss Institute for Quality Testing (ISTQ) to 11th place. Swisscom keeps falling in this kind of ranking! even though it is still progressing well in terms of price!
Swisscom advantages
The ISTQ study results show that iWay took first place thanks to high scores in several categories! including pricing! breadth of offering! and transparency and convenience. Salt! meanwhile! scored highest in the Pricing category! while Sunrise scored highest in the Transparency & Comfort category! according to a statement .
Test criteria
The ISTQ study evaluated internet service providers on four main criteria: prices! scope of offer! transparency and convenience! and customer service. Prices accounted for 50% of the total value! scope of offer 20%! transparency and convenience 20%! and customer service 10%. Why such a distribution? Experts analyzed services in the categories of Prices! Scope of Offer and Transparency & Comfort! while customer service was evaluated by testers.
The results show that Teleboy took first place in the category Scope of Offering! followed by iWay and Quickline! with Sunrise and Swisscom tied for third place. On the other hand! Salt took first place in the category Tariffs! followed by Yallo and iWay. iWay also took first place in the category Transparency & Convenience! followed by Sunrise and M-Budget.
Operators who need to improve
The results of the study show that operators perform differently in 99 acres database different categories. For example! iWay scored highly in the categories of Tariffs! Scope of Offering and Transparency & Convenience! but was outperformed by Teleboy in the category of Customer Service. Salt! on the other hand! scored highly in the Tariffs category! but was outperformed by iWay and Sunrise in the categories of Scope of Offering and Transparency & Convenience.
Swisscom advantages
The results of the study also show that operators have significant room for improvement in terms of transparency and convenience. Operator websites are generally clear and well structured! but there is sometimes room for optimization when it comes to the visibility of one-off costs and information on download speeds.
Consumers at the mercy of operators
The study results show that consumers benefit from comparing offers from different operators to find the best option for their needs. Price differences between operators can be significant! and consumers can but is this actually a good idea? make significant savings by choosing the cheapest operator. For example! choosing the cheapest provider resulted in potential savings of 45% during the test period.
Ultimately! the study results show that consumers phone number list omust be vigilant and compare offers from different operators to find the best option for their needs. Operators! for their part! must continue to improve their offers and services to meet the expectations of consumers who are often at a loss when faced with all these offers that are difficult to compare.